To ogłoszenie wygasło w dniu 2017-01-01 12:23.
Diverse Consulting Group

Technical Support Specialist with German & English

Diverse Consulting Group
  • Umowa o pracę Umowa

  • 2016 Rok założenia firmy

Opis oferty

Diverse Consulting Group Sp. z o.o. is looking for candidatesfor the position:

Technical Support Specialist with German & English

Job Description
The Technical Customer Service Executive provides 1st level Technical support line of software and services. Handles customer inquires promptly, professionally and knowledgeably via phone, email or chat. This includes keeping a clear and active focus on the end to end resolution process and ensuring that all the necessary action is undertaken to resolve customer inquires in a timely and satisfactory manner.

• Offers expert advice and help to clients over various channels
• Manages resolution processes and assumes ownership of technical queries
• Ensures that customers are always kept up to date about the status of their query by providing effective and accurate follow-up
• Continuously enhances personal and business competencies, such as product and technical knowledge
• Builds an extensive network throughout the company to facilitate quick and efficient resolution
• Manages the customer relationship through the use of Siebel and Salesforce CRM

• Professional experience in a Customer Service or Information Technology Support role
• Aptitude for quick learning
• Logical approach to problem solving and analytical thinking
• Excellent service skills including active listening alongside focusing, and fully understanding our customer's needs
• Ability to work under pressure
• Proven team player, excellent communication and interpersonal skills
• Self motivated, proactive and driven
• Good time management and organizational skills in order to prioritize workload and demands
• Demonstrates urgency, energy and enthusiasm
• Adapts quickly to a changing environment
• Good oral & written communication skills in both English and German language
• Excellent IT skills and good knowledge of Windows applications, including Excel and Word
• Experience in hardware, software, and network troubleshooting, or equivalent training and/or education are necessary.

We offer:
Stable employment conditions,
The possibility of further development and exploration of new tools and technologies,
Salary appropriate skills and experience.

Metodologia pracy

Pytania i odpowiedzi

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