Technical Support Specialist with German & English

Diverse Consulting Group Sp. z o.o. is looking for candidatesfor the position:

Technical Support Specialist with German & English

Job Description:
The Technical Customer Service Executive provides 1st level Technical support line of software and services. Handles customer inquires promptly, professionally and knowledgeably via phone, email or chat. This includes keeping a clear and active focus on the end to end resolution process and ensuring that all the necessary action is undertaken to resolve customer inquires in a timely and satisfactory manner.

Responsibilities:
• Offers expert advice and help to clients over various channels
• Manages resolution processes and assumes ownership of technical queries
• Ensures that customers are always kept up to date about the status of their query by providing effective and accurate follow-up
• Continuously enhances personal and business competencies, such as product and technical knowledge
• Builds an extensive network throughout the company to facilitate quick and efficient resolution
• Manages the customer relationship through the use of Siebel and Salesforce CRM

Requirements:
• Professional experience in a Customer Service or Information Technology Support role
• Aptitude for quick learning
• Logical approach to problem solving and analytical thinking
• Excellent service skills including active listening alongside focusing, and fully understanding our customer's needs
• Ability to work under pressure
• Proven team player, excellent communication and interpersonal skills
• Self motivated, proactive and driven
• Good time management and organizational skills in order to prioritize workload and demands
• Demonstrates urgency, energy and enthusiasm
• Adapts quickly to a changing environment
• Good oral & written communication skills in both English and German language
• Excellent IT skills and good knowledge of Windows applications, including Excel and Word
• Experience in hardware, software, and network troubleshooting, or equivalent training and/or education are necessary.

We offer:
Stable employment conditions,
The possibility of further development and exploration of new tools and technologies,
Salary appropriate skills and experience.