To ogłoszenie wygasło w dniu 2015-12-28 13:37.
Polski HR

IT Service Desk Agent

Polski HR

Opis oferty

Responsibilities · Support users in daily operation issues

· Analyze and document reported issues and outages - determine severity and impact of reported issues, and begin incident management process

· Deliver high levels of customer service at all times and ensure compliance with Service Level Agreements (SLAs)

· Proactive monitoring of applications and infrastructure

· Create and maintain Service Desk documentation in the Service Management tool, HEAT

· Document solutions into Knowledge Base articles to improve service delivery and quality

· Support and troubleshoot enterprise applications, client server and web-based solutions

· Use of Remote support and desktop sharing technologies

· Connectivity and networking support and troubleshooting in complex, multi-site LAN/WAN environment

· Be part of 24/7 on duty service


Qualifications · Comprehensive understanding of IT technology and support systems

· Experience in IP Networks, Active Directory, Remote tools assistant

· Experience in using Service Management systems, preferable Heat

· Familiar with Service management processes, particular Incident management

· Very good relationship skills in interactions with internal stakeholders and external suppliers

· Good Microsoft Windows knowledge

· Good Microsoft Office knowledge (Word, Excel, Outlook)

· Experience with implementation of new functionality in IT systems

· Experience in following up KPI's for IT services and systems

· Fluent in English, verbal and writing is required

· Ability to work in a team

· Ability to solve issues "on your own"

· Bachelor degree in Computer Science

· Minimum 1 year experience in 1st line IT support

We offer:

· Stable work in prestigious, international company

· Attractive salary

· Excellent work atmosphere and a lot of interesting and challenging projects

CV proszę o przesłanie na adres: [email protected]

Metodologia pracy