What you will do as IT Voice and Network Systems Engineer ?
Serve as key service delivery provider for voice and network systems availability and performance
Participate in 24x7x365 support (including a rotating, on-call schedule)
Performs equipment configuration, installation and repairs for voice and network systems
Prepares documentation to include systems/site design documents, checklists, plans and diagrams, testing and evaluation plans, and documentation of implemented systems maintenance, monitoring and support
Troubleshoot and resolve infrastructure related issuesand performance related to voice and network
Coordinates implementation activities to port (from legacy provider), establish or sustain telephony services with new provider and with Aptean network and security teams accordingly
Maintains current knowledge of information technology and keeps abreast of new and emerging technologies
Proactively manages client expectations to ensure that the organization delivers on its commitments
Evaluate critical systems, prioritize work, and determine solutions
Experience in adhering to Service/Operating Level Agreements, systems procedural documentation and design
WymaganiaWhat will prepare you for success?
Setting up, configuring, and testing Cisco Unity, Unity Express, Call Manager, Call Manager Express, Cisco LAN switches (core, distribution and access), Cisco firewalls, routers and voice gateways, etc.
Previous knowledge and experience with Interactive Intelligence Customer Interaction Center (CIC) v3.5/v4.0
Management oftraditional PBX and/or Call Center systems
Router configurations, knowledge of voice mail, unified messaging, ACD, and IVR systems
Strong working knowledge of Microsoft operating systems, software and configurations
Linux/Unix OS system administration, configuration, troubleshooting, performance tuning, preventative maintenance, and security procedures
Understanding of LAN and WAN network architectures in a corporate environment
Integration with Lync and other IM tools
SIP media gateways and Session border controllers configurations
Understanding of VoIP – SIP, VoIP backhaul (PRI), IPSLA