For our client, we are currently looking for:
ITIL Change Manager
Executes the Change Management process tasks in adherence with global and local requirements.
Coordinates and manages the Change Management process activities across the global factory and with external suppliers to agreed global and local SLAs.
Escalates risks and issues to the Change Management Regional Process Owner.
Supports Change Management reporting (KPIs and customer SLAs).
Assists the Change Management Global and Regional Process Owners in driving Service management best-practice and ITIL process standardization.
Assists the Change Management Global and Regional Process Owner in identifying and planning for Change Management process improvement projects.
Drives implementation of standard execution of the Change Management process.
Assists the Change Management Global and Regional Process Owners in driving cross-account process standardization.
Maintains and improves process effectiveness (quality), process efficiency (cost), process performance (throughput) and process vulnerability (security).
Ability to speak English/German/French/Dutch B2+ (desirable English as the second foreign language on the B2 level at least).
University degree in IT Discipline or equivalent in years of progressive experience in enterprise level IT environments.
Minimum a year of Change/Incident/Problem Mgmt or Project Mgmt experience.
Working knowledge of Incident/Problem/Change Management frameworks such as ITIL v3, TQM or ISO 9000:2000 (certification not required, but is a plus).
Proven communication skills with multiple levels of an organization, including interaction with senior level business partners within the company.
Strong influencing and relationship management skills.
Excellent ability to manage multiple high priority efforts/ competing priorities and flexibility to adjust to changing requirements, schedules and priorities.
Stable employment in a professional environment.
Constant improvement of professional qualifications.
Attractive package of benefits including medical care.
Comfortable work environment.
Please send your CV to: [email protected]