- Provide helpdesk support and resolve problems to the end user's satisfaction
- Monitor and respond quickly and effectively to requests received through the IT helpdesk
- Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority
- Modify configurations, utilities, software default settings, etc. for the local workstation
- Utilize and maintain the helpdesk tracking software
- Document internal procedures
- Install, test and configure new workstations, peripheral equipment and software
- Report issues to the Service Desk for escalation
- Manage PC setup and deployment for new employees using standard hardware, images and software.
Wymagania i obowiązki
- ITIL knowledge strongly desired
- Experience in IT Support role;
- Communication skills and attention to detail is critical
- Stress Management and Time Management.
- English – min. B1/B2
- Competitive salary
- International environtment
O SNW Outsourcing IT
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