Wymagania
Responsibilities:
- Customer-ticket-level maintenance and support, up to third line level, of all Gold and Silver services, on behalf of the Leeds based service owners
- Routine maintenance and administration for all services
- Contributing to the reports prepared by the team
- Assisting with creating and maintaining process documentation and reports as required
- Contributing to a customer and team work oriented atmosphere in a demanding and fast-paced environment
- Assisting with other daily tasks assigned by the Team leader/Manager
- Cross-department/support function liaison: Working with colleagues across the IT team to ensure deadlines are met and adopt a flexible approach to work allocation where workloads dictate
- Working with colleagues within the IT department and other support areas to look to solve common issues and share best practice
- Perform in line with agreed procedures, SLAs and customers' expectations
- Ensure that all relevant company's standards and guidelines are met
- Support team in operational tasks
- Support Transition, Continues Improvement and Technology teams on identifying business requirements for new solutions and systems
- Seek opportunities for improvement in IT area, design and apply improvements
- Background, skills
Technical skills:
- Understanding of client server architecture including server and client side application installation
- Understanding of browser based application architecture
- Experience in the support/management of a 2nd or 3rd line queue
- Familiarity with a Change process in an Enterprise environment
- Extremely flexible with the ability to problem solve any one of severalnapplications with a structured and logical approach
- Ability to analyse & understand relevant business operations and apply that knowledge
- Excellent Operational Documentation
Personal skills:
- Positive and effective approach to problem solving
- Good quality communication (verbal and written)
- Good team working abilities
- Proven aptitude to IT concepts and skills
- Self-learner
Benefits:
- Private medical healthcare (Lux Med)
- Multisport card
- Language courses
- Trainings, workshops