Responsibilities · Support users in daily operation issues
· Analyze and document reported issues and outages - determine severity and impact of reported issues, and begin incident management process
· Deliver high levels of customer service at all times and ensure compliance with Service Level Agreements (SLAs)
· Proactive monitoring of applications and infrastructure
· Create and maintain Service Desk documentation in the Service Management tool, HEAT
· Document solutions into Knowledge Base articles to improve service delivery and quality
· Support and troubleshoot enterprise applications, client server and web-based solutions
· Use of Remote support and desktop sharing technologies
· Connectivity and networking support and troubleshooting in complex, multi-site LAN/WAN environment
· Be part of 24/7 on duty service
Wymagania
Qualifications· Comprehensive understanding of IT technology and support systems
· Experience in IP Networks, Active Directory, Remote tools assistant
· Experience in using Service Management systems, preferable Heat
· Familiar with Service management processes, particular Incident management
· Very good relationship skills in interactions with internal stakeholders and external suppliers
· Good Microsoft Windows knowledge
· Good Microsoft Office knowledge (Word, Excel, Outlook)
· Experience with implementation of new functionality in IT systems
· Experience in following up KPI's for IT services and systems
· Fluent in English, verbal and writing is required
· Ability to work in a team
· Ability to solve issues "on your own"
· Bachelor degree in Computer Science
· Minimum 1 year experience in 1st line IT support
We offer:
· Stable work in prestigious, international company
· Attractive salary
· Excellent work atmosphere and a lot of interesting and challenging projects
Zainteresowanych Kandydatów prosimy o dołączenie klauzuli: „Wyrażam zgodę na przetwarzanie moich danych osobowych zawartych w mojej ofercie pracy, potrzebnych w procesie rekrutacji (zgodnie z ustawą z dn. 29.08.1997 r. o Ochronie Danych Osobowych Dz. Ust. Nr 133 poz. 883)".
Zastrzegamy sobie możliwość odpowiedzi tylko na wybrane aplikacje.
CV proszę przesyłać na adres: [email protected]