Tasks and Responsibilities:
Plan, implement and support Telephony related technologies;
Provide support for the deployment of infrastructure initiatives and projects;
Provide daily operational support for implementation, maintenance and troubleshooting of Cisco servers and gateways running telephony services;
Day to day management of Enterprise VoIP/SIP environment to maintain service level;•
Manages ZF TRW hosted Telephony service (Cisco Based) in Europe;
Manages day to day ticket queue, troubleshoots user issues and completes user requests. Analyzes request and incident reports and identifies trends;
Maintain the appropriate relationships with 3rd party vendors and evaluate vendor hardware, software, and communications products in order to provide recommendations for purchases according to corporate objectives;
Contribute to the C&C (Communications & Collaboration) infrastructure roadmap that meets operational goals;
Provide project management oversight to infrastructure initiatives and participate in IS & business projects;
Implements technology and infrastructure changes;
Support identification and collection of metrics and performance reporting processes;
Participate in rotating 'on-call' schedule within team Knowledge and Background:
Master's degree in computer science or a related field;
Experience in minimum one of following fields: Networks / telecommunications / information technology; • Strong knowledge of telephony services, IPBX and VoIP technology; • Experienced Cisco Call manager engineer; • Good knowledge of project and business process management; • Good understanding of LAN and WAN environment; • Cisco certification would an asset
Fluent in English. If you are interested in the position please send your application in English to [email protected]
putting position name in the e-mail subject.
In 2015, TRW Automotive was acquired by global automobile supplier ZF Friedrichshafen AG. The company is represented at about 230 locations in some 40 countries. ZF is one of the top three automotive suppliers worldwide.
ZF TRW is a developer and producer of active and passive safety systems and serves all major vehicle manufacturers worldwide with an established footprint that includes facilities in more than 20 countries. It maintains 22 technical centers and 13 test tracks in vital markets around the world.