IT Service Specialist (BI)

GSK is deeply committed to professional and personal development offering employment opportunities across a diverse collection of businesses and geographies. So you'll flourish in an inspiring environment where personal growth plays a vital part in the changing face of the business. Most of all, you'll enjoy the sense of purpose that comes from leading change in an industry that touches millions every day. If you are at the beginning of your career or want to develop new skills in IT, get to know people from all over the world and be a part of big GSK IT community, take a chance and send us your CV.

Wymagania

In your role as IT Service Specialist you will learn how to: Play a significant role in support of global core business services,
Follow world-class standards, e.g. ITIL and Lean Six Sigma to solve issues, problems and ensure continuous improvement,
Use the GSK IT standard support processes,
Participate in Service Design, Service Transition and Knowledge Management activities as required,
Maintain accurate record of services and dependencies (hardware, software, other applications, data stores),
Develop and support Business Intelligence and Web Analytics systems providing reports and insights based on customer interactions in digital channels like web, e-mail or virtual meetings.
Basic requirements:

Familiarity with the concepts, standards, technology, tools, processes, procedures, hardware, software and services in use for delivering information technology services,
Ability to make appropriate technical decisions, initiating action to resolve operational issues,
Knowledge of systems/software development methodologies & ability to select appropriate one to meet objectives,
Ability to learn new concepts, systems, and software independently and quickly,
Highly developed problem solving skills, ability to communicate with stakeholders at all levels, extensive interpersonal skills,
Good communications in English, sufficiency to build and maintain organizational support,
Embraces & fosters challenges & opportunities for innovation.
Preferred requirements:

Knowledge of ITIL based service management practices,
Knowledge of Lean Six Sigma processes and tools.
We offer the opportunity to gain experience in well-known company, to cooperate with international environment where you can have an access to cutting-edge technology and work in friendly atmosphere. We provide an attractive remuneration package and benefits, as well as the prospects of a comprehensive professional development.