L3 Support Engineer - Warszawa

Hemmersbach is specialised in cross-border infrastructural services for the information technology (IT) industry. We have more than 2000 employees in 34 subsidiaries and the network of Hemmersbach Authorised Partners (HAP).
With their help, in over 190 countries worldwide, we offer our services within the following five segments: Repair, End User support, Expert Provision, Release & Deployment, Data Center Maintenance.
For Hemmersbach Poland located in Warsaw we are seeking English speaking L3 Service Desk Technicians to join our team. Applicants should be prepared to be part of a 24/7 team responsible for infrastructure, applications, software and hardware. L3 Support Engineer with English
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Place of work: Warsaw


We offer:

• Attractive salary and contract of employment,
• Work in prestigious international customer's site in Warsaw,
• Challenging tasks,
• Interesting international projects,
• Welcoming, friendly and multicultural work environment,
• Multisport and LUX-MED package.

Wymagania

Your main responsibilities:

• Provide technical guidance to Level 1 & 2 Engineers,
• Participate in planning, designing, installing and configuring local and wide area networks,
• Ensure LAN/WAN environment are secure and appropriate recovery and redundancy issues are addressed,
• Troubleshoot Level 3 Network issues, Early resolution of Critical Cases (Sev1), Root Cause Analysis,
• Debug hardware & software system level problems in a multi-vendor multi-protocol network environment. Knowledge, skills & experience required:

• At least 5 Years' experience in administering CISCO Routers & switches & Fortigate Firewalls,
• Good experience on CISCO Wireless Controllers & WAPs,
• In-depth understanding of routing protocol like EIGRP, OSPF, BGP, static routing, etc.
• Able to work on routers & L3 switches, understand MPLS setup and able to work directly with an ISP and manage an installation call,
• Experience in VLANS, Tagging - IEEE 802.1q, HSRP, Port Security, VTP, STP, Storm Control, Trunking & QOS,
• Experience in IPSEC VPN/SSL-VPN/ DMVPN/OPENVPN /NAT/GRE,
• Experience in Fortinet Firewall administration, VDOM creation, Natting & applying policies on inbound & outbound interfaces,
• Knowledge of failover/HA, IP Sla & tracking,
• Visio skills: Network Drawings, Compliance Documentation, Physical and Logical Network layout,
• Fluency in English,
• Good communication and customer interaction skills,
• Openness for 24/7 operations.

CREATE TRUE SERVICE

We are a global IT service provider. With over 4,000 permanent colleagues in more than 50 subsidiaries worldwide, we enable Device as a Service for the IT industry in 190+ countries. DaaS combines hardware, software, lifecycle services and financing into a single contract with a fee per device.