- provide support for customers globally
- work towards the timely (within agreed SLA) resolution of support issues arising from systems installed at Customer sites
- maintain an active and excellent working relationship with customers
- work closely with the Software Development group to highlight problems and raise change requests (CRs) that will eliminate appropriate customer support issues
- participate in regular support telephone conferences with Customers
- undertake occasional travel to customer sites for the provision of on-site support or training
- participate in process improvement activities within the support team, and other work such as documentation
Wymagania
- experience in a customer facing application facing support role
- very strong SQL skills (Oracle preferred) - creating views, functions/procedures
- a technical background in software, research informatics or engineering
- past experience in software development is advantageous
- a Bachelor's degree in Computer Science, IT, or a business related area
- good command of English language (B2/C1)
Pursuant to the law, Randstad does not charge the candidates for participation in the recruitment processes.
Recruitment agency (license no 47)