Service Management Consultant

Capgemini Infrastructure Services is one of the biggest outsourcing service providers in Poland. IS has achieved great success and grown rapidly since the establishment of our first service center in Krakow in 2004. In 2006, we opened a second center in Katowice and in 2012 a third center in Opole. Today, our team of 2,000 professionals delivers IT outsourcing services to 40 clients in 20 languages. Job description

Sales support activities for the Service Integration and Management
Support presales activities
Develop solutions and responses to RfX documents
Identify new business opportunities
Service Management Transition and Transformation projects
Build and transition Service Management and Service Integration solutions
Negotiate contracts, SLAs and OLAs with clients and third-parties
Provide 'Early Life Support' - delivering Service Management and Service Integration services for a period of time after 'Go-live' and handing over support to the future delivery teams.
Service Management Remediation projects
Assisting Delivery teams to rectify issues and improve service delivered to the customers.
25% of worktime spent at the office in Kraków/Katowice
Travelling to clients' locations in EU 50-75%
Remote work possible

Communication skills

Communicate with co-workers, peers, and management through written and verbal communication
Communicate with customers, internal departments, and other outside parties in a professional manner
Demonstrate experience in communicating across all levels of an organization, at the most senior levels
Possess and present customer service attitude

Minimum qualifications

2+ years of hands on experience in IT Service Management design, transition or operations
Sound understanding of IT Service Management concepts underpinned by formal ITIL certification ITIL V3 Foundation Certificate - as a must
Deep expertise in one or more of the Service Management subjects
Expert organizational and time management skills with the ability to prioritise, self-starter able to work independently with minimum of supervision
Use of Service Management Tools (Remedy, ITSM, Atrium, CMDB concepts and other widely used systems of this type)
Use of industry recognized technologies in order to facilitate work environment
Excellent command of English language
Knowledge of Service Now would be advantage

Preferred qualifications

ITIL Expert certification
Related certifications: Cobit, Six Sigma/LEAN, PMP, Prince2, CISA, ISO, etc.

What do we offer?

You will work in multinational, stable company for c.a. 100 Blue Chip Clients - known, global brands, supported by 6000 professionals in 30 languages
You will gain space to fulfill your ambitions and develop your career, opportunity to take part in transition projects. We operate according to Lean and Kaizen philosophy.
You will choose your career path (experts or managers) – you will work among professionals (over 900). We will support you to gain knowledge (20 000 online trainings and in class) and get certified (e.g. ITIL, Vmware, Citrix, Oracle Database). You will have the opportunity to take part in coaching programs and develop your knowledge in experts communities.
You will work in line with high, international work standards and you will have an opportunity to engage in CSR initiatives.
You will be appreciated for your results and professionalism – based on clear rules of promotion. Our company applies a wide choice of perks (free private medical care for you and your family, additional life insurance). We help to keep right proportions between your work and private life (Business Parent Program)

Interested candidates are invited to apply online or send CV to [email protected]. Please include reference number in the subject of your message.   4programmers/SMC/KRK

Please be advised that Capgemini Poland Sp. z o.o. located in Warsaw, Al. Jerozolimskie 96, is the controller of personal data provided by you in the recruitment applications. Your personal data will be processed in accordance with the Personal Data Protection Act of 29 August 1997 (Journal of Laws2002, No. 101, item. 926 with further amendments) for the purpose of existing and future recruitment processes. Please be advised that in scope of recruitment process your personal data will be processed by the controller and sub-processors located outside European Economic Area including India's entity. Data submission is voluntary. Every person has the right to access their data in order to correct it or delete it"
Please include following statement in your application:
"I hereby authorize Capgemini Poland Sp. z o.o. to process my personal data included in my job application for existing and future recruitment processes (in accordance with the Personal Data Protection August 1997, Journal of Laws 2002, No. 101, item. 926 with further amendments). I also authorize Capgemini Poland Sp z o.o. to sub-process my personal data outside European Economic Area including India's entity, which may also include Capgemini's clients within and outside of EEA".
We protect your privacy. We kindly inform you that we contact only chosen candidates.The recruitment process is conducted in accordance with the principles of equal treatment in employment, Labor Code, Chapter IIa, Art. 183a– 183e.

Capgemini is one of the world's foremost providers of consulting, technology and outsourcing services.

Cloud Infrastructure Services is one of the biggest outsourcing service providers in Poland. Since the establishment of our first service center in Krakow in 2004, it has achieved great success and grown rapidly. In 2006, we opened a second center in Katowice and in 2012 a third center in Opole. Today, our team of 2,000 professionals delivers IT outsourcing services to 40 clients in 20 languages.