Service and Product Manager (SPM) is a core function within UBS Corporate Center IT.
The role will be located in the UBS office in Zabierzow (Krakow Business Park).
Wymagania
Responsibilities: • Planning, designing and managing IT services and products in an end-to-end and fully industrialized manner• Translating customers' need into group technology services and products (incl. project initiation, overall roadmap planning for a product/service perspective)
• Defining and executing the service strategy
• Managing the life-cycle of services and products and keeping inventory systems up-to-date
• Designing and continuously optimizing the service supply chain from a strategic point of view
• Ensuring delivery of services within agreed SLAs and cost
• Stakeholder management
• Defining 3-year service strategies
• Assuming end-to-end service and product management, i.e.:
o Capturing service requirements
o Driving functional, process and technical architecture
o Developing and ensuring execution of service/ product road maps
o Actively tracking service KPIs and initiating corrective measures
o Planning and managing lifecycle and TCO of services and products
• Agreeing service volumes, prices and SLAs with the customers
• Agreeing service volumes, prices and establishing delivery contracts with delivery team and external service providers
• Managing delivery towards customer SLAs and cost compliance
Requirements:
• University degree in IT or other relevant field
• 6+ years of experience in IT projects ideally as a solution owner
• Very good written and spoken English
• Well structured, very reliable and dedicated; high attention to detail, ability to handle a significant number of dependencies and issues without dropping balls
• Self-starter with initiative and a strong sense of ownership
• Excellent communication and interpersonal skills, ability to adapt to different audiences and working styles / backgrounds in a global and diverse team. This role is part of a global team with people located across Europe/US/APAC
• Flexibility and ability to define and implement pragmatic solutions under pressure where required
Additional assets:
• Good understanding of Banking products and process as well as Finance/Risk Management concepts
• Experience in working on large and complex projects in (Investment-) Banking spanning regions.
• Project Management certification/experience