To ogłoszenie wygasło w dniu 2016-04-07 09:35.

IT Service and Product Manager (Finance/Risk)


Opis oferty

UBS is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce.

Service and Product Manager (SPM) is a core function within UBS Corporate Center IT.
The role will be located in the UBS office in Zabierzow (Krakow Business Park).


Responsibilities: • Planning, designing and managing IT services and products in an end-to-end and fully industrialized manner
• Translating customers' need into group technology services and products (incl. project initiation, overall roadmap planning for a product/service perspective)
• Defining and executing the service strategy
• Managing the life-cycle of services and products and keeping inventory systems up-to-date
• Designing and continuously optimizing the service supply chain from a strategic point of view
• Ensuring delivery of services within agreed SLAs and cost
• Stakeholder management
• Defining 3-year service strategies
• Assuming end-to-end service and product management, i.e.:
o Capturing service requirements
o Driving functional, process and technical architecture
o Developing and ensuring execution of service/ product road maps
o Actively tracking service KPIs and initiating corrective measures
o Planning and managing lifecycle and TCO of services and products
• Agreeing service volumes, prices and SLAs with the customers
• Agreeing service volumes, prices and establishing delivery contracts with delivery team and external service providers
• Managing delivery towards customer SLAs and cost compliance


• University degree in IT or other relevant field
• 6+ years of experience in IT projects ideally as a solution owner
• Very good written and spoken English
• Well structured, very reliable and dedicated; high attention to detail, ability to handle a significant number of dependencies and issues without dropping balls
• Self-starter with initiative and a strong sense of ownership
• Excellent communication and interpersonal skills, ability to adapt to different audiences and working styles / backgrounds in a global and diverse team. This role is part of a global team with people located across Europe/US/APAC
• Flexibility and ability to define and implement pragmatic solutions under pressure where required

Additional assets:

• Good understanding of Banking products and process as well as Finance/Risk Management concepts
• Experience in working on large and complex projects in (Investment-) Banking spanning regions.
• Project Management certification/experience

Metodologia pracy


UBS offers talented individuals around the world a challenging, diverse and supportive working environment in which passion, commitment and hard work are valued and rewarded.