Using strong TCP/IP networking skills to perform network troubleshooting to isolate and diagnose common network problems
Configuring, managing, and upgrading Firewalls, UTM (Unified Threat Management), IVS (Internal Vulnerability Scanner), NAC (Network Access Control), Encryption and a wide variety of other security products/appliances
Responding to inbound requests via phone and other electronic means for technical assistance
Responding in a timely manner (within documentedSLA) to support requests raised by customers
Documenting actions in support requests (in ticketing system) to effectively communicate internally and to customers
Adhering to policies, procedures, and security practices
Resolving problems Independently and understand escalation procedures
Working time pattern: FULL TIME, WORK ON SECOND SHIFT (FROM 14.00/15.00 TILL 2.00/23.00)
Wymagania
Desired Skills & Experience Requires critical thinking and problem solving skillsRequires a passion for information security and data security
Requires practical experience with TCP/IP networking
Requires experience with Linux, Windows and Network Operating Systems
Requires working knowledge of Routing and Access Control Devices
Prefer have 1 or more years of experience with one or more of the following security products:
Cisco ASA, IP Tables, Checkpoint, Juniper Netscreen, Fortinet FORTIGATE,ClamAV, Squid or other security products / technologies
Key Competencies:
Must have very good knowledge of English (written and spoken)
Must have strong written/verbal communication skills
Must be detail oriented with strong customer service skills
Requires strong interpersonal and organization skills
Take responsibility for customer satisfaction and overall success of managed services
Interface with a variety of customers in a polite, positive, and professional manner