Wymagania i obowiązki
Play a significant role in support of global core business services,
Follow world-class standards, e.g. ITIL and Lean Six Sigma to solve issues, problems and ensure continuous improvement,
Use the GSK IT standard support processes,
Participate in Service Design, Service Transition and Knowledge Management activities as required,
Maintain accurate record of services and dependencies (hardware, software, other applications, data stores),
Develop and support Business Intelligence and Web Analytics systems providing reports and insights based on customer interactions in digital channels like web, e-mail or virtual meetings.
Familiarity with the concepts, standards, technology, tools, processes, procedures, hardware, software and services in use for delivering information technology services,
Ability to make appropriate technical decisions, initiating action to resolve operational issues,
Knowledge of systems/software development methodologies & ability to select appropriate one to meet objectives,
Ability to learn new concepts, systems, and software independently and quickly,
Highly developed problem solving skills, ability to communicate with stakeholders at all levels, extensive interpersonal skills,
Good communications in English, sufficiency to build and maintain organizational support,
Embraces & fosters challenges & opportunities for innovation.
Knowledge of ITIL based service management practices,
Knowledge of Lean Six Sigma processes and tools.
We offer the opportunity to gain experience in well-known company, to cooperate with international environment where you can have an access to cutting-edge technology and work in friendly atmosphere. We provide an attractive remuneration package and benefits, as well as the prospects of a comprehensive professional development.