Avid Customer Care is responsible for the provision of high quality technical and operational support for our suite of products. Working in association with our Avid Global Services team, Engineering and our Partners, the individual will be responsible for providing consistently excellent product support to end users of Avid's solutions.
Wymagania i obowiązki
• Work for one of the most recognized brands in the movie and broadcast business.
• Practice your language skills everyday working with unique and interesting problems.
• Competitive salary along with bonuses like private medical insurance, life insurance, sport package subsidies.
• Internal training package.
• A chance to evolve your technical and/or leadership skills.
• Stable employment.
• Provide support to accredited resellers and customers through a variety of channels including but not limited to voice, electronic case, chat and online community.
• Continued learning, understanding, and documentation of customer's workflows and utilization of Avid's products.
• Maintain logs of all communications relating to support issues.
• Generate basic reports, spreadsheets and presentations as required.
• Learn and clearly understand the requirements of the Post and Media Enterprise markets.
• Experience in a Technical Support/Product Specialist role.
• Excellent written and verbal communication skills in the English language.
• 2nd European Language such as Spanish, French or German.
• Ability to work to tight deadlines and with minimum supervision.
• Strong organisational skills, ability to adapt to change and work under pressure.
• Good knowledge of Mac OS and/or Windows is essential.
Nice to have:
• Understanding of Video/Audio concepts, hardware, editing techniques and terms.
• Knowledge of computer technologies, disk systems, video, audio and networking infrastructures.
• Community support experiences a plus.
• Call Center experiences a plus.
- Karta multisport (lub podobna)
- Darmowa kawa i inne napoje
- Darmowy parking
- Prywatna opieka zdrowotna
- Pokój gier
- Elastyczne godziny pracy
- Telefon służbowy
O Avid Technology