Uwaga! Oferta jest nieaktywna ponieważ dnia 2016-06-28 14:22 upłynął termin składania ofert. Informacje mogą być nieaktualne

L1 Analyst Support

  • Warsawa
  • do 3200 zł netto
  • Umowa o pracę

Opis oferty

To work as part of a Service Delivery Management Center shift team, providing Service orientated coverage, a level-1 operative is responsible for reacting, ticketing and escalating any alerts, issues or incidents that are generated via centralized toolsets. Also included manually driven procedural/process activities and/or telephone calls into the SDMC, to reduce or mitigate any actual or potential outage to our supported businesses.

Wymagania i obowiązki

RESPONSIBILITIES

• Shift work (weekends and holidays included)
• Monitor all systems via centralized monitoring toolsets, to resolve or escalate problems in accordance with documented process and procedures, within pre-defined timelines, to prevent any financial impact to the business.
• Log errors within the Business agreed Problem Management System, to the defined standard and in accordance with departmental requirements.
• Coordination of Service restoration activities, which include conference call facilitation, escalation to support organizations, notification to senior TI managers & Customers/Business, using pre-defined problem and incident management standards and toolsets.
• Provide professional first-line support out of core Business Hours when customers report problems directly to the SDMC.

REQUIREMENTS

• Proven IT problem management or error handling skills
• MS Word, Excel, Outlook etc.
• Fundamental knowledge of at least one platform, preferable multiple platforms
• Experience of Netcool and / or Tivoli would be advantageous
• Usage of a professional Problem Management package, such as VC, ResolveIt, Infoman, VT etc., is desirable
• Strong written and verbal communication skills
• Perform analysis functions and troubleshooting of basic intermittent LAN/WAN or Client/Server issues

BENEFITS

• Private medical healthcare (Enelmed)
• Multisport card
• Opportunity to choose B2B or permanent contract
• Stable employment in the international company

Oferujemy

  • http://modispoland.com

O MODIS

EXCEPTIONAL CONNECTIONS IN A COMPLEX WORLD
Modis to międzynarodowa marka z 40 letnim doświadczeniem i w 100% zorientowana na rynek IT.

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