Uwaga! Oferta jest nieaktywna ponieważ dnia 2016-06-12 14:42 upłynął termin składania ofert. Informacje mogą być nieaktualne

Technical Support Engineer

  • Lodz
  • 3000 - 3500 zł netto
  • Umowa o pracę

Opis oferty

The Technical Support Engineer is responsible for supporting multiple aspects of installing the Client's Warehouse Management System (WMS). The employee will be responsible for reacting, ticketing and escalating any alerts, issues or incidents that are generated via centralized toolsets.

Our Client is a funded growth stage start-up backed by Index Ventures, a leading venture capital firm who have previously invested in Skype, Facebook and Sonos to name but a few. They are on a mission to build the best warehouse management system for e-commerce globally.

Wymagania i obowiązki

WHAT YOU WILL DO AS A TECHNICAL SUPPORT ENGINEER?

• Monitor Warehouse Management System via monitoring toolsets, to resolve or escalate problems in accordance with documented process and procedures.
• Log errors within the Warehouse Management System, to the defined standard and in accordance with departmental requirements.
• Provide professional first/second point of escalation; Provides guidance and instructions to local teams and initial support to diagnose and resolve issues.
• Manage assigned ticket queue and track issues to closure within the Service Level Agreement.
• Effectively communicate issues and status updates with business users, service providers, and management teams.

WHAT WILL PREPARE YOU FOR SUCCESS?

• Excellent computer literacy
• Experience in support line or technical help desk
• Fantastic written and oral communication skills in English
• Ability to write simple queries in SQL
• Ability to prioritise, plan and organise efficiently
• Flexible approach and proactive in identifying what needs to be done
• Analytical thought needed to resolve issues in a variety of complex situations
• Strong problem solving and decision making skills
• Knowledge of Trouble Ticketing systems is a plus

WHAT DO WE OFFER YOU?

• Possibility to learn .NET
• Private medical healthcare (Enelmed)
• Grant to the Multisport card
• Office working hours
• Work in a dynamic and young team
• Outsourcing by our company- Modis Polska
• Opportunity to choose B2B or permanent contract

Oferujemy

  • http://modispoland.com

O MODIS

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